PRIVACY POLICY

INTRODUCTION

Your privacy is important to us, so, through this document, we explain what data we collect from users, how we use it and why, among other indications.

For your information, we will never ask for more information than we will actually need for the required services; We will never share it with third parties, except by legal obligation or with your prior authorization; and we will never use your data for any other purpose not previously indicated.

As users, you must carefully read this Privacy Policy regularly, and whenever you enter your personal data, since this document may be modified since the lender may modify any type of information that may appear on the website to comply with regulations. or update the policy, and without there being an obligation to notify or inform users of said obligations, publication on the provider’s website being sufficient.

COMPANIES TO WHICH THIS PRIVACY POLICY APPLIES

CLOUDANA SOLUTIONS S.L,. with NIF B-67146324, address at Av. Bon Pastor 15, Malgrat de Mar (Barcelona).
Telephone: 938 553 938
Email: info@cloutions.com

CLOUDANA SOLUTIONS S.L, as responsible for the website, in accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (RGPD) regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and other current regulations regarding the protection of personal data, and by Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), informs you which has implemented the necessary security measures, of a technical and organizational nature, to guarantee and protect the confidentiality, integrity and availability of the data entered.

METHOD OF OBTAINING DATA and DATA WE COLLECT: The data we collect and how we obtain it is as follows:

Contact Form:

Required data: name, email, age, telephone,
Purpose: to respond to queries and/or provide information required by the User
Legitimation: user consent

2. Carry out the contractual relationship and the similar administrative, fiscal and accounting procedures that are necessary under current legislation.

Required data: name and surname, telephone number, address, ID, email, signature
Purpose: carry out internal fiscal and administrative commercial management
Legitimation: Consent of the interested party and contractual relationship

You can revoke your consent at any time by sending a letter with the subject “Unsubscribe” to the aforementioned email.

In accordance with the LSSICE, CLOUDANA SOLUTIONS S.L, does not practice SPAM, therefore, it does not send commercial emails by e-mail that have not been previously requested or authorized by the User. Consequently, in all communications that you will receive from the provider, the user has the possibility of canceling their express consent to receive our communications.

We will not process your personal data for any other purpose than those described except for legal obligation or judicial requirement.

You will not be subject to decisions based on automated treatments that produce effects on your data.

DATA CONSERVATION PERIOD:

Your data will be kept for the duration of the commercial relationship with us or you exercise your right of cancellation or opposition, or limitation of processing. However, we will retain your data within the periods legally provided for in the applicable provisions.

RECIPIENTS OF ASSIGNMENTS OR TRANSFERS:

CLOUDANA SOLUTIONS S.L, may contract certain services, the provision of which will be carried out by third parties (Data Processors) to which your data will be communicated. The corresponding data processor contract is signed with all these companies to guarantee that the use of the personal data to which we give them access for the provision of the service is carried out in accordance with current legislation on data protection.

Your data may be transferred between the companies of CLOUDANA SOLUTIONS S.L, and to the security forces and bodies under a court order or by obligation of a legal norm, without prejudice to being able to block or cancel your account if there may be indications of the commission of a crime. by the user. The information provided will only be what the provider has at that time.

The information you provide us through this website will be hosted on the servers of CLOUDANA SOLUTIONS S.L, contracted to the company that provides the web hosting service. The processing of the entity’s data is regulated by a data processor contract between the provider and this company.

Likewise, the provider uses certain tools to provide services necessary for the development of the activity, and may store your data. These tools are the following:

Mailing platforms:

Mailchimp: The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA.
ZOHO: Data Protection Officer, Zoho Corporation BV, Beneluxlaan 4B, 3527 HT Utrecht, The Netherlands.

RIGHTS OF INTERESTED PERSONS:

As an interested user, you can request the exercise of the following rights before CLOUDANA SOLUTIONS S.L, by submitting a letter to the postal address in the heading or by sending an email to info@cloutions.com, indicating as Subject: “DATA PROTECTION: RIGHTS OF THE AFFECTED “.

Rights:

Right of access: allows the interested party to know and obtain information about their personal data undergoing processing.
Right to rectification or deletion: allows you to correct errors and modify data that turns out to be inaccurate or incomplete.
Right to cancellation: allows data that is inappropriate or excessive to be deleted.
Right to object: right of the interested party to not have the processing of their personal data carried out or to cease it.
Limitation of processing: involves marking the personal data stored, in order to limit their future processing, for the exercise or defense of claims.
Data portability: provision of the data being processed to the interested party, so that they can transmit it to another person responsible, without impediments.
Right not to be subject to automated individual decisions (including profiling): right not to be subject to a decision based on automated processing that produces effects or significantly affects

As a user, you have the right to withdraw the consent given at any time. The withdrawal of consent will not affect the legality of the processing carried out before the withdrawal of consent.

You also have the right to file a claim with the supervisory authority if you consider that your rights may have been violated in relation to the protection of your data (aepd.es).

ADDITIONAL INFORMATION

SECURITY MEASURES:

The data you provide us will be treated confidentially. The provider has adopted all the technical and organizational measures and all levels of protection necessary to guarantee security in the processing of data and prevent its alteration, loss, theft, unauthorized treatment or access, in accordance with the state of technology and nature of the data stored. Likewise, it is also guaranteed that the treatment and registration in files, programs, systems or equipment, premises and centers comply with the requirements and conditions of integrity and security established in current regulations.

LANGUAGE

The language applicable to this privacy policy is Spanish. Therefore, in the event that there is any contradiction in any of the versions provided in other languages, the Spanish version will prevail.

SOCIAL NETWORKS

We inform you that CLOUDANA SOLUTIONS S.L may have a presence on social networks. The processing of data carried out on people who become followers on social networks (and/or carry out any link or connection action through social networks) of the official pages of CLOUDANA SOLUTIONS S.L, will be governed for this section, as well as for those conditions of use, privacy policies and access regulations that belong to the social network that applies in each case and previously accepted by the user.

CLOUDANA SOLUTIONS S.L, will process your data for the purposes of correctly managing your presence on the social network, informing about activities, products or services of the provider, as well as for any other purpose that the regulations of Social Networks allow.

The publication of content is prohibited:

That are allegedly illicit by national, community or international regulations or that carry out activities that are allegedly illicit or contravene the principles of good faith.
That violate the fundamental rights of people, lack courtesy on the network, annoy or may generate negative opinions in our users or third parties and in general any content that CLOUDANA SOLUTIONS S.L. considers inappropriate.
And in general that contravene the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of private life, consumer protection and intellectual and industrial property rights.
Likewise, CLOUDANA SOLUTIONS S.L, reserves the right to remove, without prior notice, from the website or the corporate social network those contents that are considered inappropriate.

In any case, if you send personal information through the social network, CLOUDANA SOLUTIONS S.L, will be exempt from liability in relation to the security measures applicable to this platform and the user, if they want to know them, must consult the corresponding particular conditions of the network in question.

WHATSAPP

The processing of data carried out on people who make a query through WhatsApp of CLOUDANA SOLUTIONS S.L, will be governed by this section, as well as those conditions of use, privacy policies and access regulations that belong to the application that is appropriate in each case and previously accepted by the user. CLOUDANA SOLUTIONS S.L, will process your data in order to correctly manage your query, as well as any other purpose of the administrative management of the service. The use of WhatsApp by CLOUDANA SOLUTIONS S.L is prohibited to send content that is not necessary for the response to the query and that is illegal due to national or international regulations that violate the fundamental rights of people and in general that contravene the principles of legality, honesty, responsibility, protection of private life, consumer protection and intellectual and industrial property rights.

CHANGES TO THIS PRIVACY POLICY

CLOUDANA SOLUTIONS S.L, reserves the right to modify this policy to adapt it to legislative or jurisprudential developments.

REVOCABILITY

The consent given, both for the treatment and for the transfer of the data of the interested parties, is revocable at any time by communicating it to CLOUDANA SOLUTIONS S.L, in the terms established in this Policy for the exercise of rights. This revocation will in no case be retroactive.

CLOUDANA SOLUTIONS S.L,

In general, the relations between CLOUDANA SOLUTIONS S.L, with the Users of its telematic services, present on this website, are subject to Spanish legislation and jurisdiction to which the parties expressly submit, being competent to resolve all conflicts arising or related to its use the Courts and Tribunals of Barcelona.